Return and Refund Policy
Return and Refund Policy is coverage program that is designed to protect all of our customers against unsatisfying or damaged products by offering 100% return or refunds based on our customers’ preferences.
This policy will only be applicable if the item/order that you wish to return is purchased via www.ne2u.com.my
Purchases from Nanyang Electric Co. (M) Sdn Bhd Office (Taman Kepong) and other e-commerce platforms will not be eligible for this policy.
We have a fourteen (14) days return or refunds policy upon your receipt of the order, subject to the following terms and conditions:
- Buyer’s application must be submitted to email@example.com
- The Item has not been received by Buyer
- The Item was defective and/or damaged on delivery
- The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item.
- No return is allowed if buyer purchased wrong item or change of mind.
- The products packaging should also be in original condition in original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund.
- Buyer’s is responsible for return postage costs.
- Nanyang Electric Co (M) Sdn Bhd will also not be responsible if your shipment is lost during the return transit.
- Once we have checked and confirm the goods/products, customer will receive their full refund within 14 after the confirmation.
Please return your purchase to the following address:
Nanyang Electric Co (M) Sdn Bhd
Lot 34, Lorong Kuang Bulan,
Taman Kepong, 52100 Kuala Lumpur,
Please contact us at firstname.lastname@example.org or +603-6274 0199 if you have any questions or doubts.