Terms & Conditions
Welcome to Nanyang Electric Co (M) Sdn Bhd website online store www.ne2u.com.my that our online services applicable to you subject to the following terms & conditions.
Return and Refund Policy
Return and Refund Policy is coverage program that is designed to protect all of our customers against unsatisfying or damaged products by offering 100% return or refunds based on our customers’ preferences.
This policy will only be applicable if the item/order that you wish to return is purchased via www.ne2u.com.my
Purchases from Nanyang Electric Co. (M) Sdn Bhd Office (Taman Kepong) and other e-commerce platforms will not be eligible for this policy.
We have a fourteen (14) days return or refunds policy upon your receipt of the order, subject to the following terms and conditions:
- Buyer’s application must be submitted to estore@nanyangelectric.com
- The Item has not been received by Buyer
- The Item was defective and/or damaged on delivery
- The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item.
- No return is allowed if buyer purchased wrong item or change of mind.
- The products packaging should also be in original condition in original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund.
- Buyer’s is responsible for return postage costs.
- Nanyang Electric Co (M) Sdn Bhd will also not be responsible if your shipment is lost during the return transit.
- Once we have checked and confirm the goods/products, customer will receive their full refund within 14 after the confirmation.
Please return your purchase to the following address:
Nanyang Electric Co (M) Sdn Bhd
Lot 34, Lorong Kuang Bulan,
Taman Kepong, 52100 Kuala Lumpur,
Malaysia.
Please contact us at estore@nanyangelectric.com or +603-6274 0199 if you have any questions or doubts.
Shipping / Delivery Policy
LOCAL DELIVERY
Our order will be sent out via J&T Express / Citylink Express. All shipping charges will be calculated automatically when you check out based on weight & your delivery location. According to our courier company, shipping charges start from RM9.30 and depends on weight of the orders and delivery location.
Delivery ETA (Expected Time of Arrival) are as follows:
- West Malaysia : 3 – 5 working days
- East Malaysia : 7 – 14 working days
**************************************************************************************
OVERSEAS DELIVERY
Your order will be sent out via DHL Express. All shipping charges will be calculated automatically when you check out based on weight & your shipping country. According to our courier company, shipping charges depends on weight of the orders and delivery ETA (Expected Time of Arrival) of the respective country.
**************************************************************************************
Note: Delivery to rural or remote areas may require an additional of 2 – 3 working days.
Privacy Policy
Personal Information Details
By visiting Nanyang Electric Co (M) Sdn Bhd online store, we received and gathered the information that submitted by customer to us for purposes as account registration, responding to customer online shopping, sharing / communicating on upgrading future new products with us.
Confidentiality
We will receive and store your personal identification details confidentiality with us. We will never share any of your personal identification details to any third party except those related to the shipping /delivery partner in order to make a delivery of the product to you.
Security
Our Company website do applies security tools & procedures application to prevent your personal information from an unauthorized access. However, we will not responsible in the event of any information transmitted, such as hacker or from any unlawful personnel.
Changes to our Privacy Policy
Nanyang Electric Co (M) Sdn Bhd reserves the right to make changes / updates of this policy without giving prior notice to customers. Customers are advised to check this policy from time to time in order to be aware of our latest policy.